FAQ Form

1. How to Order Products from Wooden Works Jepara?

To place your order with Wooden Works Jepara, you can conveniently send an inquiry email to woodenworkjepara@gmail.com or get in touch with us via WhatsApp at +6282-283864-737.

2. Can Custom Furniture Meet My Expectations?

Rest assured, your custom furniture will meet or exceed your expectations. During the production process, we provide comprehensive photo/image reports, offering you a transparent view from inception to completion.

3. What Sets Wooden Works Jepara Apart for the Best Deals?

At Wooden Works Jepara, you enjoy the best pricing deals tailored to your needs. Our pricing depends on the material classification, allowing you to select from options like:

  • Teak Wood Grade A
  • Teak Wood Grade C
  • Mahogany Grade A
  • Mahogany Grade C
  • Plywood / MDF (Multiplex)
  • Metal / Stainless Steels

4. How Long is the Production Process?

Typically, the production process spans 30 days. However, the duration may vary depending on the complexity and quantity of your order.

5. What Are the Payment Terms?

For your convenience, we offer payment options through T/T (Telegraphic Transfer) via Indonesian banks or Western Union. A 50% down payment is required upfront, with the balance due before dispatching your complete products.

6. Can You Create Custom Designs from Customer Projects or Samples?

Certainly! We specialize in crafting custom designs based on your specific requirements, including design details, measurements, and materials. Order volume may influence the purchasing process.

7. How Can I Assess Product Quality Before Purchase?

To assess our product quality, you can request samples, which will be promptly dispatched to your location through reputable courier services such as FEDEX or DHL.

8. What Is the Estimated Delivery Time?

Delivery times vary by region:

  • American customers can anticipate a 40-day delivery timeframe.
  • European customers can expect a 40-day delivery period.
  • African customers should prepare for a 40-day delivery period.
  • Asian customers typically receive their orders within 3 weeks.

9. Do You Offer Product Guarantees?

Absolutely! All our products come with a solid 6-month guarantee. While product servicing is complimentary, please note that the cost of shipment is the customer’s responsibility.

10. What Is Your Shipping Term?

We exclusively follow the FOB (Free on Board) shipping process, ensuring the smooth and secure delivery of your products.

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