FAQ Form

 

  1.  How to order the products from Wooden Works Jepara?

    You can make a sent an inquery email to (woodenworkjepara@gmail.com)
    WhatsApp on (Whatsapp: +6285-727234-374).

  2.  Whether the result of the custom furnitures can be able to similar as the customer’s expectation?

    You do not have to worry if the results will not satisfactory, you will receive a photo/image report completely during the production process. The report progress will clearly from the beginning process until the products are ready to deliver.

  3. Why Wooden Works Jepara gives the best deal to the customers?

    You will get the best deal of the price, because the price depends of the classification of the material and you decided the price with the material based on the classification.
    o Teak Wood Grade A
    o Teak Wood Grade C
    o Mahogany Grade A
    o Mahogany Grade C
    o Plywood / MDF (Multiplex)
    o Metal / Stainless Steels

  4. How long does the production process take?

    The production process takes 30 days or a month (depending on the difficulty and the amount of the products ordered).

  5. How is the payment term?

    We use the payment method by T/T (Transfer Telegraphic) Indonesian Bank or Western Union, 50% as a down payment in advance the balance must be clear before we send you complete document/products.

  6. Can you manufacture a special design from customer’s product/project or sample?

    Yes absolutely, we will need specific details with the complete measurement including Specific design and material must be used and etc, purchasing will depend on the volume of the order.

  7. How i can check your quality before i decided to purchase from you?

    You can order sample which can be dispatch to you, at your cost via courier such as FADEX, DHL.

  8. How long does the delivery take?

    The long of the delivery will depend of the country.
    o American customer will take 40 days delivery
    o Europe customer will take 40 days delivery
    o African customer will take 40 days delivery
    o Asian customer will take 3 weeks

  9. Do we guarantee our products?

    All products have 1 years guaranteed:
    o The Service of the products is free but cost of the shipment accounted on customer.

  10. How is the shipping term?

    We only do the shipping term in FOB process.